Privacy Policy

Effective Date: July 30, 2026

CryoCare Medical LLC (“CryoCare Medical,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

When you contact us or request our services, we may collect the following information:

  • Name

  • Phone number

  • Email address

  • Information related to your upcoming surgery or cold therapy rental inquiry

  • Any additional information you voluntarily provide through our website, contact forms, email, or telephone communications

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries

  • Schedule cold therapy equipment deliveries and pickups

  • Coordinate with your surgeon’s office, when necessary

  • Provide customer support

  • Send appointment reminders and service-related updates

  • Communicate regarding your equipment rental

  • Improve our services and customer experience

Text Messaging (SMS)

By voluntarily providing your mobile phone number and opting in through our website, you consent to receive SMS text messages from CryoCare Medical LLC regarding:

  • Appointment reminders

  • Scheduling and rescheduling

  • In-service coordination

  • Equipment delivery and pickup notifications

  • Customer support

  • Other service-related updates

  • Message frequency varies.

  • Message and data rates may apply.

  • Reply STOP at any time to unsubscribe.

  • Reply HELP for assistance.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Information Sharing

We respect your privacy.

CryoCare Medical LLC does not sell, rent, or trade your personal information.

We only share information when necessary to provide our services, comply with applicable laws, or protect the rights and safety of our patients, staff, or business.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information submitted through our website and other communication channels. While no method of electronic transmission or storage is completely secure, we strive to use commercially reasonable measures to protect your information.

Cookies

Our website may use cookies and similar technologies to improve website functionality, enhance your browsing experience, and better understand how visitors use our site.

Your Rights

You may request to review, update, or delete your personal information by contacting CryoCare Medical using the information below.

Contact Us

CryoCare Medical LLC

Email: Rebekah.Candler@CryoCareMedical.com

Phone: (828) 518-2321

Website: https://www.cryocaremed.com