Terms & Conditions

Effective Date: July 30, 2026

Welcome to the CryoCare Medical LLC website. By accessing or using this website, you agree to these Terms & Conditions.

Use of Website

This website is intended to provide information about CryoCare Medical LLC and our physician-ordered cold therapy rental services. The information provided is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

Services

CryoCare Medical LLC provides physician-ordered cold therapy equipment rentals for post-operative recovery. Availability of services may vary based on geographic location and scheduling.

Scheduling

Submitting a request through our website does not guarantee an appointment or equipment availability. A CryoCare Medical representative will contact you to review your information, coordinate with your surgeon if necessary, and confirm scheduling.

Payments

Rental fees, payment terms, and any applicable deposits will be communicated before services are provided. Payment is due according to the rental agreement provided to the patient or authorized representative.

SMS/Text Messaging

By voluntarily providing your mobile phone number and opting in through our website, you consent to receive SMS text messages from CryoCare Medical LLC regarding:

  • Appointment reminders

  • Scheduling and rescheduling

  • In-service coordination

  • Equipment delivery and pickup notifications

  • Customer support

  • Other service-related updates

SMS consent is collected through an optional, unchecked checkbox on our Contact page and is not a condition of purchasing or receiving services.

  • Message frequency varies based on your scheduled services and communication needs.

  • Message and data rates may apply according to your wireless carrier’s plan.

  • Reply STOP at any time to opt out of receiving future SMS messages.

  • Reply HELP for assistance or contact CryoCare Medical directly using the contact information below.

CryoCare Medical LLC does not sell, rent, or share your SMS consent or mobile phone number with third parties or affiliates for their marketing purposes.

Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.

Eligibility

You must be 18 years of age or older, or have the permission of a parent or legal guardian, to opt in to receive SMS communications from CryoCare Medical LLC.

Intellectual Property

All content on this website, including text, graphics, logos, images, documents, and other materials, is the property of CryoCare Medical LLC and may not be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

CryoCare Medical LLC is not responsible for any damages arising from the use of this website. Equipment use is governed by the separate rental agreement signed by the patient or authorized representative.

Privacy

Your use of this website is also governed by our Privacy Policy.

Changes to These Terms

CryoCare Medical LLC reserves the right to modify or update these Terms & Conditions at any time without prior notice. Continued use of this website constitutes acceptance of any changes.

Contact Information

CryoCare Medical LLC

Email: Rebekah.Candler@CryoCareMedical.com

Phone: (828) 518-2321

Website: https://www.cryocaremed.com